Citrus service numbers is a feature rich inbound call management solutions for business enabling automated call distribution and provides the ability to add advanced functionality.
Service numbers provides a wide range of functions to manage your in bound calls:
- Number translation from non-geographic to geographic numbers
- Call screening to filter unwanted calls or accelerate preferential callers
- Menus to allow callers to navigate to the right destination
- Announcements for user information and audiotext services
- Geographic routing to direct calls to the nearest destination
- Date / time based routing to accommodate holidays and working hours
- Percentage routing for balanced distribution of calls
- Call queuing to avoid losing calls at busy times
- Voicemail to allow users to leave a message
- Callback so that agents can return calls
