professional management of inbound call distribution
'Citrus Service Numbers' are used by businesses that demand 24 hour accessibility, sales and support.
This service typically suits organisations that have distributed call centres and agents or entrepreneurs, media organisations (offering revenue-generating information) and entertainment services.
'Citrus Service Numbers' enables service providers to offer a fully configurable solution meeting business needs on a single, scalable platform.
BENEFITS
Citrus’s Service Numbers combine both the features and the flexibility needed for providers to respond to the demand for number translation, call distribution and mass calling services alike.
Benefits include:
- Address the needs of multiple business types with a fully featured service capability
- Target specific market segments with different service classes supported by branded micro-site deployment
- Exploit reseller channels with a branded ‘white label’ service
- Maximise revenue with multiple subscription and call charge options
- Meet mass calling demands reliably with a scalable platform solution
- Reduce capital investment with a complete networking solution and full media function support
- Respond to urgent customer demands with easy and quick routing, menu funtion and announcement changes
- Fulfill regulatory compliance demands for call charge and other announcements
- Minimize operations costs by allowing users to manage their own service with web self-care
FEATURES
Of critical importance to both service providers and their customers, this service enables users to set up and manage their complete call routing from inbound service number through to call end point, whether outbound destination, announcement or voicemail.
Additional Citrus Service Numbers application features include:
- Number translation from non-geographic to geographic numbers
- Call screening to filter unwanted calls or accelerate preferential callers
- Menus to allow callers to navigate to the right destination
- Announcements for user information and audiotext services
- Geographic routing to direct calls to the nearest destination
- Date / time based routing to accommodate holidays and working hours
- Percentage routing for balanced distribution of calls
- Call queuing to avoid losing calls at busy periods
- Voicemail to allow users to leave a message
- Callback so that agents can return calls
Deployed on the DIGITALK Multiservice Platform, Service Numbers is a highly scalable solution that can be offered as a retail or wholesale service with full rating and charging flexibility and complete, integral network and service management.