Privacy policy

Your privacy is important to Citrus Telecommunications, therefore we are committed to respecting Your privacy and the confidentiality of Your personal data, traffic data and communications content.

This Privacy Policy is designed to assist You in understanding how Citrus Telecommunications uses and safeguards the information You provide in visiting our Web Site and using the CitrusCall.

In this Policy we will explain who we are, what information we collect when you visit our web site, why we collect it and how it is used.

Who we are

Citrus Telecommunications Limited (also referred to in this Privacy Policy as Citrus Telecommunications,  Citrus Telecoms, We, Us).  Our Company Registration Number is 03517870. Our Registered Address is 99, Holdenhurst Road, Bournemouth, Dorset, BH8 8DY.

What information do we collect from you and why?

We collect information we might need in order to contact You later or because it is necessary to provide the services you have requested.  If we collect personal contact information about You (as described below), you may later access and modify it, and remove it from our system.  You may choose not to provide personal contact information by opting-out at the point of collection.   However, if you do so we will not be able to provide the services You request.

Your Name, Email Address, Residential Address and Phone Number.

When you use our Web Site, we may request your name, address, telephone number or other contact information.  This information will not be linked to you personally.  It is used so that we can provide the services you request and to comply with any legal requirements. This information will be disclosed only to our staff and our immediate agents (including third party payment processing organisations).

We may collect web site navigation and click-stream data.

When You browse our Web Site we may collect navigational and click-stream data showing the pages You visit and how long various features have been used.  This information will not reveal your identity or be linked to you personally.   It may be used to provide the services you have requested, and to comply with any legal requirements. This information will be disclosed only to our staff and to our immediate agents (including third party payment processing organisations).

What are cookies and why do we use them?

Cookies are small files stored in your computer when you visit our Web Site. They make it easier to use and navigate our Web Site. Most cookies we use are "session cookies" that are automatically deleted after each visit.  Cookies from our Web Site can't be read by other sites.  You may set your web browser to notify you when you receive a cookie or prevent cookies from being sent.  Preventing cookies may limit the functionality of CitrusCall. Information about cookies can be found at www.allaboutcookies.org

When we may disclose Information about You

We may disclose your information if legally required, or if necessary to protect our legal rights, or if necessary under our Terms of Service.

How do we protect information we collect?

Our Web Site has secure pages to collect certain kinds of user information and we store certain kinds of data in encrypted form.  We have VeriSign Authentication and a current copy of our certificate can be accessed from the CitrusCall web site.  We apply reasonable technical and management practices to protect the confidentiality, security and integrity of data stored on our systems.  Although no computer system is completely secure we believe the measures we have implemented provide security at a level appropriate for the type of data involved.

How long do we keep user information?

We only keep user data for as long as we reasonably need it or for as long as we are legally required to keep it.  We deal with data management requests in an orderly manner to the extent feasible and within our direct control.

Your consent to this policy

By using our Web Site and Services you agree to this Privacy Policy. We may change our Privacy Policy by posting a new version on our Web Site.  The version posted on our Web Site will be the current applicable Privacy Policy in its entirety.  Our Terms of Service will take precedence over our Privacy Policy if any conflicting provision arises.

If you wish to contact us

If you have a privacy question you may contact us by email at support@citrustelecom.com

Or by writing to us:

Citrus Telecommunications Ltd,
99 Holdenhurst Road, Bournemouth,
Dorset, BH8 8DY

 

Privacy Policy :: Terms and Conditions :: Registered No. 03517870 :: VAT 743804138